Terms & Conditions

We aim to provide an easy ordering experience for you. The information below will hopefully answer any questions you may have about our processes. If you have any other enquiries, please email us.

Payment and Delivery

Payments made on our website are processed on an SSL-secured page using payment gateway Stripe. We do not store any credit card details on our system.

On receipt of your order will we aim to create and print your design within 2 working days unless otherwise stated. Delivery is via myHermes in the UK. We have found this to be the most economical 3-5 day tracked service. The postage and packing costs are calculated by weight and include a small charge for packaging materials. We currently only ship within the UK, however, if you are further afield and would like to order please email us for a shipping quote. Please bear in mind we are a small company and whilst we aim to get your order to you as quickly as possible, there may be busier times when things take a little longer. At Christmas we will put notices on the gift pages indicating when UK delivery for Christmas is no longer available.

We include a free gift card with every order. If your gift is to be sent direct to the recipient, please let us know the name/s you would like signed on the card. This can be done in the Order Notes section at the Checkout. Unfortunately we are unable to offer a gift wrapping service at this time.

It is the responsibility of the buyer to ensure that the postal address supplied is correct. Risk of loss or damage to the goods passes to you when they leave our printers. We ensure that every order leaves us in excellent condition and we cannot be held responsible for packages that are lost or damaged in transit.

Ordering allows us to use your personal data. By submitting your order you are also allowing us to use your personal details for the purposes of supplying the goods concerned. The basis upon which we obtain and use personal data for this and other purposes is set out in our Privacy & Cookie Policy.

Returns

Our personalised gifts are made for you so are only refundable if there is a personalisation error on our part, in which case we’ll refund the full value of the item.

Proofing
On products that have a high level of personalisation, we will email a proof for approval before printing, as indicated in the product description. We will not dispatch your order without your approval. Should you decide to cancel your order after seeing the proof we will refund the order minus an artwork charge of £10 to go towards the time spent creating your bespoke design.

Birch Ply Wall Art
The woodgrain is left visible for a vintage feel making each print unique, therefore small knots and blemishes may be visible through the print. These are unavoidable as they are integral to the wood therefore should not be considered imperfections. All wood panels are hand cut to order with the edges lightly sanded to prevent splintering as much as possible.

Colours may vary slightly to those seen on screen due to the material they are printed on. Images are not to scale.

Privacy & Cookie Policy

Privacy Policy

Effective Date: 25th May 2018

At Elsie Bee Designs, we take our user’s privacy very seriously – our top priority is for you to feel confident and secure when using our website. We want you to know that we will never sell or trade our customer data with other companies for marketing purposes, and in this privacy policy we’ve set out detailed information on how, when and why we collect your personal information, as well as what we do with it.

Types of Data Collected:

Personal Data
When you buy a product or sign up to our newsletter, we collect your name, address, email and contact number, which is then stored in our database. We use this information to ship products to you, and to inform you about other products and services we offer that might be of interest to you.

We use MailChimp to deliver our newsletters. We collect statistics on email opens and click-through rates using industry standard techniques. Doing so allows us to monitor the success of our newsletter and services. For more information, please refer to MailChimp’s privacy policy. You can unsubscribe from our newsletter at any time by clicking on the clearly-visible unsubscribe link at the bottom of any of our emails. You can also ask to be manually unsubscribed by emailing us.

Be assured that we will never share this personal information with any other company without your permission.

Usage Data
When a customer visits Elsie Bee Designs, we use Google Analytics to collect standard visitor information, such as pages viewed, and time spent on the site. This information is not processed in any way in which a customer could be identified. We do not allow Google – or any other company – to know the identity of any customer visiting our site.

Tracking and Cookies Data
We use cookies to improve the service that we provide to you. A Cookie is a small file that a website sends to your browser and which is then stored on your system. You can elect not to accept cookies in most internet browsers. Cookies do not contain personal information such as your name, address, telephone number or credit card details.

Where Your Personal Data is Stored
All information that you provide to us is stored on the secure servers at Smart Hosting. If you are subscribed to our newsletter, your details will also be stored within our database with MailChimp, our email newsletter provider.

Payments on Our Site
Payments made on our website are processed on an SSL-secured page using payment gateway Stripe. We do not store any credit card details on our system.

Access to Your Personal Information
You are entitled to view, amend or delete any personal information that we hold. This can be done via your account settings, or by emailing a request to our data protection officer.

Changes to this Privacy Notice
We may occasionally update our Privacy Policy. We will notify you of any changes via email, and by posting the new Privacy Policy on this page. The effective date at the top of this page will change accordingly.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please email us.

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